A social media post that went viral asserted that Microsoft had secretly added a new background service to Windows 11 that monitors users and degrades computer performance. The claim sparked immediate concern among Windows users who feared covert data collection.
The service in question, named “Windows Health and Optimized Experiences,” has been included in Windows 11 since 2025. It runs automatically at each system start, gathering information on CPU usage, thermal conditions and battery status.
Microsoft clarified that the service is part of the operating system’s diagnostic framework. It records local performance data and only transmits information to Microsoft when the user explicitly opts in.
A senior technical official confirmed that the service’s current description in Windows settings is ambiguous and that Microsoft plans to revise the wording for greater clarity. The adjustment aims to ensure users understand when data is collected and how it is used.
The controversy echoes earlier reactions to Microsoft’s “Recall” feature, which also monitored screen activity and stored screenshots locally. Although Recall retained data on the device, it generated significant backlash and prompted redesign efforts.
Given past experiences, many users remain cautious about background services that could collect extensive data. The company’s response to the recent claims will be closely watched as it seeks to restore confidence in its privacy practices.
