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API
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99.9%Messaging
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99.99%Last 30 Days
25 incidentsResolved
[EGYPT] Service Alert: Collection Issues
Jul 3, 16:50 UTC Resolved - Dear Valued Customer,We are pleased to inform you that the issue with Collections has been successfully resolved. Thank you for your patience and understanding. Jul 3, 15:44 UTC Investigating - Dear Valued Customer,We are currently experiencing a temporary service disruption affecting collection transactions within the Egypt corridor.We are actively working to resolve this issue. Further updates will be provided as soon as possible.We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.
[Nigeria] Service Restored: Intermittent bank transfer issues
Jul 3, 05:48 UTC Resolved - We are pleased to inform you that this issue has been successfully resolved. Thank you for your patience and understanding.Affected Services: Affected Markets: Nigeria Jul 2, 17:42 UTC Identified - Dear Cherished Partner,Some customers may be unable to complete bank transfers due to an issue with one of our third-party providers. We have switched processing to an alternate provider while we investigate and work on a fix.We apologize for the inconvenience and appreciate your patience.Affected Services: Affected Markets: Nigeria
[Ghana] Service Restored: Delays affecting some MoMo transactions
Jul 3, 05:47 UTC Resolved - We are pleased to inform you that this has been successfully resolved. Thank you for your patience and understanding.Affected Services: Affected Markets: Ghana Jul 2, 20:30 UTC Identified - Dear Cherished Partner,We are currently experiencing a service disruption that is preventing some customers from completing MoMo collections and payouts. Our team is working closely with the third-party provider to restore normal service.We apologize for the inconvenience and thank you for bearing with us.Affected Services: Affected Markets: Ghana
[Burkina Faso] Service Restored
Jul 2, 14:21 UTC Resolved - We are pleased to inform you that the issue affecting collections on our Burkina Faso corridor has been successfully resolved. Thank you for your patience and understanding. Jun 29, 15:19 UTC Investigating - Dear Valued Customer,We are currently observing a service disruption affecting collections on our Burkina Faso corridor. We are actively engaging the partner to resolve the issue as quickly as possible.Further updates will be shared here as soon as they become available.Thank you for your patience, and we apologize for the inconvenience.
[Burkina Faso] Service Restored
Jul 2, 14:17 UTC Resolved - We are pleased to inform you that the issue affecting collections on our Burkina Faso corridor has been successfully resolved. Thank you for your patience and understanding.Affected Services: Affected Markets: Global