The country's lowest average fixed broadband latency was recorded by a major telecommunications provider during the second quarter, according to the latest Oplan Bantay Signal report from the Department of Information and Communications Technology.
The report showed that the provider recorded an average latency of five milliseconds (ms) during the second quarter, a significant improvement from previous periods. This was accompanied by an average download speed of 158 megabits per second (Mbps) in July, exceeding national averages.
In addition to these improvements in network performance, the provider also saw an 84% decline in customer complaints from January to June. This decline was attributed to targeted improvements made by the company to address customer grievances and enhance the overall customer experience.
The Department of Information and Communications Technology commended the provider's efforts to address customer complaints and improve network performance, stating that the second quarter performance was a sharp improvement from previous periods.
Further analysis of the report revealed that no Converge-served area was classified as a "crisis city" during the second quarter, where average broadband speeds fall below 15 Mbps. However, three cities recorded average speeds of between 15 Mbps and 30 Mbps, indicating a need for further improvement.
The company's Chief Executive Officer and Co-Founder credited the improvements in network performance to continued investments in the network, resulting in a six-month high in upload speed and lower network latency.
The Oplan Bantay Signal program is a nationwide initiative by the Department of Information and Communications Technology to monitor telecommunications network performance through speed tests and network assessments covering download speed, upload speed, latency, and service reliability.
The report also highlighted the provider's first-half Ookla Speedtest Intelligence recognitions for fixed broadband, indicating a strong performance in the sector.
